Some industries has outsourced IT operation/administration for many years, others are still new to it. Questions should be asked about which part should be outsourced, and what supports that decision. Companies that want to outsource IT operation should make sure to hold a position to control the outsourced operations at a strategic, governance and operational level. There is rather work to achieve this, but it's a worthy goal -- it will relieve you to focus on your core and innovative activities.
How VSC Could Help
VSC as a Chinese leading outsourcing service provider, could give you end to end solution as to IT operation/administration outsourcing:
Evaluate your current status, to find out the best approach to start the transition process.
Help you set up service management team if they are not in place. The team is responsible fo the day to day management over service provider, like VSC.
Devote our expertise to draft sepcific and enforceable SLA( Service Leval Agreement), which will guarantee your service target will be met and evaluated precisely. SLA should be precise and business-relevant.
Ensure the smooth transition by phased approach: planning, Execution and Stabilization.
Evaluate SLA and performance on regular frequency to find out how outsourcing could serve your business at a higher level.
Leverage ITIL, the summary of best practice as to IT management, to work on a framework to deliver what your business needs.
