Client Introduction

The company is a multinational conglomerate corporation headquartered in Minato, Tokyo, Japan, and one of the world's largest media conglomerates with revenue exceeding US$99.1 billion (as of 2008). The company is one of the leading manufacturers of electronics, video, communications, video game consoles, and information technology products for the consumer and professional markets.

The Story

The client want to develop a recruitment system for Chinese region, and want to delegate the development and maintenance tasks to same vendor. VSC won the case by good reputation, traceable history and deep understanding of client's requirements. More than that VSC has a branch in Japan, which could talk with client face to face and response immediately.

The system itself is not complex given the rich project experience and strong technology capability. One of the key point is how to maintain the system and upgrade with new features. To do that VSC leverage ITIL practice to meet customer's expectation.

Evaluate and sign SLA with client.
Collect and analysis related data to continue improving service level.
Use service desk system to record tickets, track whole life cycle of each ticket for further analysis.
Set up Japanese speaking team for 24X7 on call service.

Success Achieved