What is Asterisk
Asterisk® is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free. Check out more informations at http://www.asterisk.org.
Client Introduction
The client has a call center and global communication system based on Asterisk. Thousands employee and five branches around the world are all using it. But its reporting function and administration interface are extremely insufficient. We developed a new system to address this situation.
Situations
No information was stored in DB.
Need to monitor queues and agents in real time manner and display on graphs.
Need to Provide reports of queues and agents at any time span.
Technology
Linux/C/Asterisk related/Mysql
How We Helped
Based on the Asterisk open source, we save log of queue into database, use JPgraph, another open source lib, to display real time status of queues and agents dynamically. The user can also check out history reports for future analysis. The design and development takes one person for about two and half month.
Success Achieved
System delivered in time with high quality. Advanced client's efficiency and response. Enhanced client's management ability. Positive feedback from client.